This policy governs refunds and cancellations for Uplabs subscriptions. It is incorporated into and forms part of the Terms & Conditions.
1. Free Tier
The free tier of Uplabs is available at no charge. There is nothing to refund. You may delete your free account at any time via account settings.
2. Paid Subscriptions — Refund Window
Uplabs offers a 7-day refund window applicable exclusively to your first-ever paid subscription purchase on Uplabs. If you are not satisfied, you may request a full refund within 7 calendar days of that first payment.
To request a refund:
- Email billing@uplabs.in with subject line: 'Refund Request — [your registered email]'.
- Include your workspace name and payment reference.
- Refunds will be processed within 7 business days to the original payment method.
The 7-day refund window applies once per account, for the first purchase only. Subsequent renewals, plan upgrades, or additional workspace subscriptions are non-refundable.
3. Non-Refundable Situations
No refunds will be issued for:
- Renewal charges (monthly or annual) — cancel before the renewal date to avoid being charged.
- Plan upgrades mid-cycle.
- Requests made after the 7-day window.
- Accounts suspended for violation of the Acceptable Use Policy.
- Partial months or unused portions of a subscription period.
4. Cancellation
You may cancel your subscription at any time via Account Settings > Subscription > Cancel Plan. Upon cancellation:
- Your access to paid features continues until the end of the current billing period.
- No further charges will be made after the current period ends.
- Your data is retained on Uplabs servers — see the Privacy Policy for data retention details.
- You may re-subscribe at any time; however, the 7-day refund window will not apply to a re-subscription.
5. Plan Downgrade
If you downgrade to a lower-tier plan, the downgrade takes effect at the start of your next billing cycle. You will not receive a refund for the difference in the current period.
6. Billing Errors
If you believe you have been incorrectly charged, contact billing@uplabs.in within 30 days of the charge. We will investigate and issue a correction or refund where an error is confirmed, regardless of the standard refund policy.
7. GST on Refunds
Refunded amounts will include the GST component originally charged. A credit note will be issued in accordance with GST Rules.
8. Contact
- Billing queries: billing@uplabs.in
- Response time: Within 2 business days
- Address: The Update LLP, Mysuru, Karnataka, India